I’m getting logged out or the LightSail app is closing

If your LightSail app closes or logs you out spontaneously, please try these steps:

  1. Restart your device. This basic step resolves many software issues.
  2. If the problem continues, have the student log into another device to see if the same issues occur:
    • If they do, please contact LightSail by submitting a support ticket.
    • If the issue doesn’t occur on another device, please delete and re-download the LightSail app on the original device.
Jennifer Zarra
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Jennifer Zarra
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"During my years of teaching, reading was not something that was enjoyed by all. It was difficult to ensure that each of my students were getting books at their level and that all of my students had access to engaging texts.

LightSail brings access to an extensive library of texts, and matches readers to texts right in their zone of proximal development. When students are able to read books that they enjoy and that are going to make them more powerful readers, the results are truly significant.

LightSail's mission to create lifelong readers is evident when I walk into the classrooms of our partner schools."

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