LightSail Human Support

Good support is central to the success of any technology that comes into your classroom. Our team is committed to providing comprehensive, ongoing customer support, with access to human help at every stage, to ensure that your LightSail implementation is seamless and effective. We believe that this collaborative support environment sets us apart in the field and is what makes LightSail so effective in growing students into lifelong readers. 

Launch

A dedicated account manager and instructional coach will organize, schedule, and execute your LightSail setup, which includes:

  • Remote technical support needed to launch LightSail, including device management guidance and network tests from our technicians
  • Secure and easy account creation support through LightSail’s own rostering process or Clever, a free data bridge, for larger districts
  • Custom library book list curation for schools that purchase an e-content package
  • A personalized implementation workshop and resources to support classroom launch, including customizable lesson plans to use with students in the classroom

Ongoing Support

Continued care from a expert team of instructional coaches, account managers, content specialists, technicians, and partnership associates to ensure successful implementation throughout the year:

  • Offer complimentary live phone and email support during school hours
  • Provide ongoing e-library curation suggestions based on title circulation and as students grow as readers
  • Review school level and district data regularly, sharing instructional resources and recommending instructional next steps based on findings
  • Answer questions and work with schools to troubleshoot instructional scenarios and work towards improved implementation of LightSail throughout the school year

The LightSail Learning Community

The LightSail Learning Community (LLC), available to all customers by logging in at learning.lightsailed.com, has videos of real classrooms, plus instructional resources, lesson plans, and other support materials for teachers. These sample LLC videos feature LightSail teachers and coaches in the classroom:

 

 Educator Testimonials

“One of the things we really appreciate about LightSail is a true willingness to work with our staff. They are helpful and professional, and when it comes to tech troubleshooting, they are always on the line for support and to find out answers. That’s rare when working with school partners.”Christopher J. Pellettieri, Assistant Superintendent of Curriculum & Instruction, Rockville Centre Union Free School District, Rockville Centre, NY

“The LightSail support team has changed the way I deal with technology in the classroom. From day one, tech support has given me an option of calling directly and speaking with someone very knowledgeable about the application and student needs, which makes my job as an educator easier and less stressful. I love LightSail customer support because I can have real conversations with people who put students first and teachers first with the product.” Desiree Saguilla, Teacher, Evergreen Public Schools, Vancouver, WA

Even More Support

While all LightSail customers have access to our high-touch support services, we also offer premium support for an additional fee. Our technicians are available to be onsite for manual app installation setup, Apple Configurator, and other Mobile Device Management systems setup. They can also provide full WiFi audits to pinpoint connectivity issues at your school. Call (866) 876-7323 for more information.

Our coaches are available for on-site workshops that are customized and tailored to your school’s needs. These days can include one-on-one coaching with administrators and staff, tailored workshops based on staff feedback, model lesson, lab lessons, data dives, or any other collaborative model that will help to drive reading achievement for students.