Customer Service Management Training 101: Quick and Easy Techqniues That Get Great Results |
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| Authors: | Evenson, Renee |
| Publisher: | AMACOM |
| BISAC/Subject: | BUS041000, BUS107000, BUS066000, BUS018000 |
| ISBN: | 9780814417164, Related ISBNs: 0814417159, 0814417167, 9780814417157, 9780814417164 |
| Classification: | Non-Fiction |
| Number of pages: | 224, |
| Audience: | General/trade |
Synopsis: You’ve mastered the skills required to achieve customer satisfaction. But how do you effectively train others to do the same? This user-friendly book will help new customer service managers and veterans alike lead frontline employees with confidence.
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