Difficult Conversations: How to Discuss What Matters Most |
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|---|---|
| Authors: | Patton, Bruce & Stone, Douglas & Heen, Sheila |
| Publisher: | Penguin Publishing Group |
| BISAC/Subject: | SEL027000, BUS042000, PSY017000 |
| ISBN: | 9781101496763, Related ISBNs: 014028852X, 0143118447, 0307933229, 0553456121, 0553525689 |
| Classification: | Non-Fiction |
| Number of pages: | 352, |
| Audience: | General/trade |
Synopsis: The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:
· Decipher the underlying structure of every difficult conversation
· Start a conversation without defensiveness
· Listen for the meaning of what is not said
· Stay balanced in the face of attacks and accusations
· Move from emotion to productive problem solving
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:
· Decipher the underlying structure of every difficult conversation
· Start a conversation without defensiveness
· Listen for the meaning of what is not said
· Stay balanced in the face of attacks and accusations
· Move from emotion to productive problem solving
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