Sign up for our literacy platform for free for reading at home

Let's Talk: Make Effective Feedback Your Superpower

Authors: Huston, Therese
Publisher: Penguin Publishing Group
BISAC/Subject: BUS041000, BUS059000, SEL040000
ISBN: 9780593086636, Related ISBNs: 0593086627, 0593086635, 0593290097, 0593290100, 9780593086629
Classification: Non-Fiction
Number of pages: 304,
Audience: General/trade
Synopsis: A game-changing model for giving effective feedback to peers, employees, or even your boss--without offending or demotivating.

How are you supposed to tell someone that they're not meeting expectations without crushing their spirit? Regular feedback, when delivered skillfully, can turn average performers into the hardest workers and stars into superstars. Yet many see it as an awkward chore: Recent studies have revealed 37% of managers dread giving feedback, and 65% of employees wish their managers gave more feedback.
 
This trail-blazing new model eliminates the guesswork. Dr. Therese Huston, the founding director of the Center for Excellence in Teaching and Learning at Seattle University, discovered that the key to being listened to is to listen. First, find out what kind of feedback an employee wants most: appreciation, coaching, or evaluation. If they crave one, they'll be more receptive once their need has been satisfied. Then Huston lays out counterintuitive strategies for delivering each type of feedback successfully, including:
 
    Start by saying your good intentions out loud: it may feel unnecessary, but it makes all the difference.
    Side with the person, not the problem: a bad habit or behavior is probably less entrenched than you think.
    Give reports a chance to correct inaccurate feedback: they want an opportunity to talk more than they want you to be a good talker.
 
This handbook will make a once-stressful ordeal feel natural, and, by greasing the wheels of regular feedback conversations, help managers improve performance, trust, and mutual understanding.
 
Sign up for our literacy platform for reading at home

LightSail includes up to 6,000 high interest, Lexile aligned book titles with every student subscription. Other titles are available for individual purchase.

Watch the power of

Lightsail in action

×

SUPPORT GROWING READERS

Immediately Engage Students
Immediately Engage Students
Simple intuitive design has classrooms reading within minutes.
Exponentially Grow Reading Time
Exponentially Grow Reading Time
Students love the LightSail experience and naturally spend more time reading.
Accelerate Literacy Development
Accelerate Literacy Development
Students reading 25 minutes a day on LightSail are seeing 2+ years of Lexile growth in a single year.

LightSail Education is a comprehensive Lexile and standards-aligned, literacy platform and digital e-book library. Including multimodal learning functionality and featuring books from leading publishers, LightSail holistically assesses and nurtures each student on their reading and writing-to-learn journey, throughout elementary, middle, and high school.

*LightSail offers a 2,000 or a 6,000 title bundle with its student subscriptions. Other titles are available for individual purchase.