Working with Difficult People: Revised and Expanded

Authors: Solomon, Muriel
Publisher: Penguin Publishing Group
BISAC/Subject: SEL027000, BUS009000, BUS096000
ISBN: 9781101662731, Related ISBNs: 0139573909, 0735202915, 1101662735, 9780139573903, 9780735202917
Classification: Non-Fiction
Number of pages: 336,
Audience: General/trade
Synopsis: Everyone's work day is filled with them--people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This top communications consultant details specific techniques for handling all of them. Easy-to-follow scenarios for every situation are featured in this handy guide.
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